If something in Kiri is broken, the fastest way to report it is in the app through Settings -> Support. That gives our team the clearest path to investigate and follow up.
Best way to report a bug
Open Settings.
Tap Support.
Send a message describing what went wrong.
Attach screenshots or a screen recording if you have them.
What helps us investigate faster
A short, specific report is much more useful than a long one. Try to include what you were doing, what you expected to happen, and what happened instead.
Which feature or screen you were using.
The steps that led up to the issue.
Whether it happened once or keeps happening.
Your device type and software version if you know them.
Any screenshot, screen recording, or error message you saw.
What happens after you send it
Support is not always live in real time. If no one is available to chat right away, a support agent will follow up by email after reviewing your message.
If we need more detail, we may ask a few follow-up questions before we can confirm the cause or next fix.
If the bug is blocking something important
Tell us what you were trying to do, whether the issue is stopping you completely, and whether there is any time-sensitive context such as an appointment, medication log, or import you need help with. That helps us prioritize the reply.
Important scope note
Kiri support agents help with software, account, billing, syncing, and technical app issues. They are not pediatricians and cannot give medical advice. For urgent health concerns, contact your pediatrician or emergency services.