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How do I report a bug?

If something isn’t working right, we’d love to hear about it so we can fix it.

Updated over a month ago

If you run into a problem in Kiri, we want to hear about it so we can fix it quickly. There are a few ways to report a bug:


💬 Chat widget (fastest)

  • Tap the chat bubble in the bottom-right corner of the screen.

  • Select Report a Bug.

  • Describe what happened — screenshots are helpful if you can add them.


📧 Report by email

  • Send an email to [email protected].

  • Please include:

    • Your device model (e.g., iPhone 15 Pro, Apple Watch Series 9).

    • Your iOS/watchOS version.

    • A description of the issue.

    • Screenshots if possible.


🔄 What happens next

  • Every bug report is reviewed by our team.

  • We may follow up by email if more details are needed.

  • Fixes are rolled out in future updates, and we’ll let you know once resolved.


👉 Summary: The quickest way to report a bug is through the chat widget in the bottom-right corner. You can also report bugs from Settings → Help & Support in the app or by emailing [email protected].

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