For help with Kiri, go to Settings -> Support and send a message to our support team. That is the best place to ask about app issues, account questions, subscriptions, imports, or anything that does not look right.
How to contact support in the app
Open Settings.
Tap Support.
Send your question with as much detail as you can.
When to use support
Something in the app is not working as expected.
You need help with login, subscription, syncing, or billing.
You are unsure how to use a feature or where to find it.
An import, export, or reminder flow is confusing or failed.
What to include
A little detail helps us answer faster. Include the feature you were using, what you expected, what actually happened, and any screenshot or screen recording that shows the issue.
If chat is not live
Support may not always be available in real time. If live chat is unavailable, a support agent will reply by email after reviewing your message.
Email option
If needed, you can also email [email protected]. The in-app support path is still the best starting point because it is easiest for ongoing follow-up.
Important scope note
Kiri support agents are for software and technical app support. They are not pediatricians and cannot diagnose, treat, or advise on urgent medical concerns. For those situations, contact your pediatrician or emergency services.