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I didn’t get my magic link email

If your login email hasn’t arrived, here are some quick fixes to try.

Updated over 5 months ago

Sometimes the magic link email may take a little longer to arrive, or it may get stuck in filters. Here are steps to help you get logged in:


✅ Check your inbox and spam/junk folder

  • Look for an email from Kiri with your login link and OTP code.

  • Sometimes it lands in spam, promotions, or other tabs.


✅ Request a new link

  • Go back to the Kiri login screen.

  • Enter your email again and request another magic link.

  • Each link and OTP is one-time use and expires quickly, so make sure you use the most recent one.


✅ Make sure you typed your email correctly

  • Double-check for typos in your email address.

  • If you use Sign in with Apple, confirm whether you chose to hide your email (it may use a private relay address).


✅ Try a different login method

  • If you linked your account to Apple ID or Google, you can log in with those instead of the magic link.


✅ If you’re still stuck

  • Contact us at [email protected] and include the email address you’re trying to use.

  • We’ll help get your account connected.


👉 Summary: If you don’t see the magic link email, check spam, request a new one, confirm your email address, or try Apple/Google login. If nothing works, contact support and we’ll help.

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